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FAQs

Please reach us at info@thecleaningco.uk if you cannot find an answer to your question.

​Yes, The Cleaning Co offers same-day and next-day bookings. To ensure a quicker response, please contact us via WhatsApp. You can find the WhatsApp contact information on our Contact Us page. ​


  • You can determine the most suitable cleaning service for your property by checking the service descriptions when booking on the "Enquire Now" page. 


  • The "Our Services" page provides even more guidance to help you choose the right option based on your needs.


  • If you’re still unsure, you can contact us via WhatsApp for a quicker response and personalised recommendations. 


Products

  • We provide cleaning supplies for one-off cleaning. However, for regular cleaning services, we recommend that clients stock their own products to assist with transport and ensure consistency.


  • If you have specific product preferences or requirements, you can discuss us when booking but we may ask you to provide them. We may ask that you provide substitute cleaning products.


Vacuum & Mop

  • We kindly ask that you provide a reliable vacuum and mop.  As this helps us with transportation. We do have mops and vacuums available to rent at an additional cost.


We provide cleaning services across Greater London, covering all areas, including the following boroughs:


North London: Barnet, Enfield, Haringey, and Islington.

South London: Bromley, Croydon, Kingston upon Thames, Lambeth, Merton, Richmond upon Thames, Southwark, Sutton, and Wandsworth.

East London: Barking and Dagenham, Hackney, Havering, Newham, Redbridge, Tower Hamlets, and Waltham Forest.

West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, and Hounslow.

Central London: Camden, Kensington and Chelsea, Westminster, and Lewisham.



How it Works

Step 1 - Enquire

Step 2 - Consultation

Step 2 - Consultation

Browse our website to explore our services. If you're interested, reach out to us by booking a service on our "Enquire Now" page and checking out.

Step 2 - Consultation

Step 2 - Consultation

Step 2 - Consultation

Once we have received your request, we will contact to discuss any necessary adjustments regarding: service, timing, dates, equipment and product supply, access arrangements & specific requirements. 

Step 3 - Final Quotation & Deposit

Step 4 - Booking Confirmation & Reminders

Step 4 - Booking Confirmation & Reminders

After the consultation process, we will provide a detailed quotation detailing:


 - Cost breakdown

- Any applicable discounts

 - Your specific requests

+ more.


(Only applicable to one-off services)

To confirm this quote, we ask for a 50% deposit.

Step 4 - Booking Confirmation & Reminders

Step 4 - Booking Confirmation & Reminders

Step 4 - Booking Confirmation & Reminders

Once we have received your deposit, we follow up with a confirmation booking.


We will then send you a reminder via  Email or WhatsApp reminding you of your service 24 - 48 hours before your service. 



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